Refund and Cancellation Policy

We need a minimum of 48 hours notice through E-mail to process any cancellation requests.Order number should be mentioned by the customer in all written communications.

Charges: We have the right to levy certain charges to cover our administrative expenses ranging from 10% to 30% depending upon the products. The same would be decided by Brain Kraft.

Refunds/Replacement policy:

1. Goods that are not yet shipped are only eligible for the cancellation process. Goods delivered cannot be returned/refunded but only if they are found defective or do not meet the expectations.

2. Issues acceptable for the Refund/Replacement:

  • Item is physically damaged/defective
  • Varies from the description
  • Wrong item delivered
  • Wrong color (if color is selected by customer and mentioned in invoice)
  • Wrong style
  • Wrong size
  • Wrong quantity

The customer has to submit valid evidence in the form of pictures / videos to prove the defect.

3. Non-personalized/ Non-customized goods can be refunded/replaced in 5-7 working days if not yet processed. If the non-personalized goods have been shipped, they cannot be refunded until and unless they are defective (as listed in the issues acceptable for the refund/replacement).

4. Personalized/customized goods can be cancelled only before the commencement of the process. No refunds/replacement would be done for the personalized goods if processed or shipped. Refund for the personalized goods is possible only in a situation where the product delivered is found to be defective and/or the printed content does not belong to the said customer

5. Replacements will depend on the availability of the item.

6. Refund or replacement will be initiated only after we receive the products back from the customer

7. Items sold as sets/combos cannot be exchanged or returned individually unless either item is found defective. In that case, we will be liable to make another item of the same make/design/color available to the customer.

8. On rare occasions, it may happen that an item available with us is physically damaged, or is not in a condition to be shipped, and if we are unable to procure a replacement, we may have to cancel that item from your order. In such cases, we shall inform you about the same, and full refund of the can celled product shall be made.

9. Refurbished and Unboxed items can only be returned and not replaced.

About GiftZila

From time immemorial, the best part of any birthday or occasion, besides the fun and games and the cake, has always been getting all those gifts.

Gifts! There is hardly anyone who does not like receiving gifts. From a 5 year old child to a 70 year old grandmother, gifts can bring a smile to anyone’s face. If someone is celebrating, if someone is going through a hard time, or just because; any gift you send conveys the message that “I am there for you”. Giftzila, an online gift store, just makes expressing this emotion an easier task.

The joy of gifting

It isn’t actually just about receiving the gifts, but also about sending them that is worth a mention. When a loved one receives your gift, the joy that lights up their face is beyond compare. As good as receiving gifts feels, the happiness you give to someone feels even better. The ability to send gifts online has helped make surprising someone even easier. It doesn’t matter what day it is, what occasion it is, or even if there is no reason, Giftzila has enough in store to give you the most interesting gifts ideas.

Send Gifts Online

Perfect for online gifts shopping, the collection at Giftzila has been curated by experts to ensure that you leave a mark in everyone’s life. With us at your side, you will never run out of unique gifts ideas to surprise your loved ones. From daily use gifts ideas like a power bank with a lighter and unique shaped desk lamps, to something different like a universal bottle and can opener, or personalized gifts with a touch of your love, Giftzila has everything.

Our unique gifts ideas are complemented by products that you won’t find elsewhere that easily. You can select from a ton of options, depending on who you are buying the gift for, thus making your memories last forever. The products are of the most premium quality and are affordable, and you can get them delivered to your doorstep. Your loved ones deserve the best and that is why our gifts ideas are to cater to the best.

From the convenience and comfort of your home, you can indulge in the best online gifts shopping experience with Giftzila and avoid getting tangled up in any last moment rush, fuss, or confusion. With multiple payment options available, we want your experience to be as easy and convenient as possible. Browsing through the various categories is as easy as it can get; you can search by occasion or by type to find the gift that you were looking for. Our collection of personalized gifts ranges from car and bike accessories to home and living products, thereby leaving you spoilt for choice. If your loved one is a tea drinker, you can choose a uniquely shaped tea set with wooden tray, or if they love stationary, you can look for organizers, stands, lamps, etc., each product designed specially with love and care to result in a beautiful gift.

Exclusive gifts ideas for everyone on your shopping list, for every occasion

No matter how old you are turning, birthdays have always been and will always be a chance for celebrations. Make the birthdays of all your loved ones doubly special with unique gifts ideas from Giftzila. Regardless of what the occasion is, we have you covered. There is no running about involved; it is quick, simple and convenient.

Whether it is a festival is around the corner, or if you’re getting ready for your best friend’s engagement, if it’s an anniversary to commemorate your years of togetherness, or you just feel like pampering your girlfriend, you can find something perfect for every occasion at Giftzila.

We are constantly coming up with newer and better gifts ideas, so you can hand pick perfection. From Mother’s Day to Father’s Day, or even Valentine’s Day, stop dilly-dallying and start shopping with us!

The range of personalized gifts that we have on our website is enough to leave you with options aplenty. With Giftzila, no longer do you have to let any celebration go by without the perfect gift for your friends and family.

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